Boosting customer satisfaction scores and reducing churn through digital mobility and proactive service
Last year at the CEM in Telecoms Americas Forum, we looked at how technology is giving rise to greater customer expectations and shaping CX strategy, how to tap your way into the world of AI and how to continue developing your internal processes with your external customers in mind at all stages.
This June, join Americas CX elite to emerge yourself in latest use cases of technology and to gather tips on implementation and streamlining processes on the journey to deliver game-changing results in increasing customer satisfaction and reducing churn.
You will discuss how to achieve digital mobility for your customers, increase data liquidity to unlock proactive service and to prepare your customer care for the age of network innovation. All of this with the aim to add true value to your customers, which is becoming more difficult with accelerating technological developments and rising customer expectations.
Past Speakers Include:
Global Head of Digital Experience
Director of Design
Director, Premium Call Centers
Group Director, CX
VP, Customer & Employee Tools
Product Manager Self-Service B2B
Global Head of Sales
CEO and Founder
Telecom Training Corporation
Chief Product Officer
Co-Founder and Chief Strategy Officer
Founder and Director of Strategy
Founder and Chief Experience Officer
VP, Customer Experience
SVP, Client Operations
VP of Sales
VP, Marketing & Digital, Central America
Director, E2E Operations, CX
SVP and COO
VP, Customer Service Strategy & Operations
Former Head of Customer Experience Innovation
VP of Sales, Americas
Sr. Advisor, People and Culture
VP, Strategic Industries
Sr. Manager, CEM & Digital Adoption
Sr. Director, Frontline & Customer Experience
Why attend CEM in Telecoms Americas:
Discover how to increase data liquidity and put data to best use to help you advance customer poduct and service offerings.
Delve deeper in to digital mobility to reduce customer effort and frustration and give customers control and flexibility over interacting with your brand.
Leaders will prepare your CX strategy for the times of 5G and the oportunities in brings, together with promises you will have to deliver.
Leverage content like never before to increase customer engagement and loyalty.
Move from personalisation analytics to predictive analytics to power decision making.
Discover the CEM best practices from across the Americas, and contrast the eperiences of US carriers with those from neighboring market.
Who attends the CEM in Telecoms Americas
Chief Customer Officer
Chief Marketing Officer
Chief Strategy Officer
Customer Insight & Analytics
Product and Process Development