June 18 - 19, 2019 | Marriott Marquis Washington, DC, USA

Resource Center

View The Agenda | CEM in Telecoms Americas

June 18th-19th, Washington DC, USANot long now until the 2019 agenda is released... We are still in the process of putting together an awesome programme for you and your fellow peers. For now please take a sneak peak of of the preliminary agenda >> < ...

Featured Download

Addressing CX Transformation Pitfalls: Insights from Shep Hyken

In this exclusive interview, we spoke with Shep Hyken, Customer Service & Experience Expert, about overcoming the challenges of CX Transformation in the telecoms industry, the dangers of focusing too heavily on the tracking of CX metrics and what is in the technology customer experience toolkit o ...

Survey Report: Preparing For The New Era of Customer Experience

A new era of customer experience is emerging in the telecoms industry, one where organisations are required to understand and engage their customers in personalised experiences, deliver on every interaction and utlise technology solutions that put the customer at the heart of the business. < ...

The Transformation of Customer Contact Centers

With growing digital engagement customers have more appetite to communicate than ever before and customer contact centers have found that demand for engagement is even greaterWe wanted to understand more about how the contact center has evolved over the past few years with the widespread i ...

CEM in Telecoms - Investment Report

Customer Experience Management in Telecoms Global Investment ReportWe are in the age of the customer. The acceleration of technological advancements have made customer experiences faster, more efficient and more memorable – and this has driven a  change in customer behaviours a ...

3 practical ways American telcos can improve customer experience

In a recent article, CX Network explored the problems in the North American – and particularly US – telecommunications market when it comes to successful customer experience. There is little doubt that the region is seeing low levels of consumer satisfacti ...

Sponsorship enquiry

The 2019 Customer Experience Portfolio: Business Development Pack

Interested in partnering with the CEM in Telecoms Americas? View our 2019 CX Portfolio Business Development Pack, to learn about the sponsorship opportunities we offer, and how CEM Global can improve your ROI.