Interviews

Addressing CX Transformation Pitfalls: Insights from Shep Hyken

Addressing CX Transformation Pitfalls: Insights from Shep Hyken

In this exclusive interview, we spoke with Shep Hyken, Customer Service & Experience Expert, about overcoming the challenges of CX Transformation in the telecoms industry, the dangers of focusing too heavily on the tracking of CX metrics and what is in the technology customer experience toolkit of 2020. 

How AT&T are using new measures and metrics to change customer perception

How AT&T are using new measures and metrics to change customer perception

Maya Fowell interviews Diane Magers, CCXP, AT&T to talk about measures, metrics and the business value of customer experience.
Diane is an accomplished senior customer experience, sales and marketing executive with diverse and exceptional leadership skills. She drives contribution to bottom line results through strategic planning and designing services to deliver consistent brand and value messaging.