Mind the Gap: Breaking Down Silos to improve Customer Experience in Telecoms

Mind the Gap: Breaking Down Silos to improve Customer Experience in Telecoms

Creating a unified customer experience is the key success factor for improving customer loyalty and reducing churn. Telecoms companies must create a holistic experience for their customers, throughout the lifecycle of the customer and between the silos of customer care, finance, sales & marketing and IT departments. In this infographic CX Network explores just some of the ways operators are trying to overcome customer service and data silos.


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