What are North American carriers investing in?
CX Network recently conducted an American industry survey to find out the challenges carriers are facing today. The results we identified include:
- Gaining company-wide buy in for CEM programmes
- Understanding and actioning the Voice of the Customer
- Incorporating digital into customer care strategies
In light of this, the role of solution providers and technology providers will be instrumental to the success of telecom carriers in the American market over the next 12 months. Find out the full story by downloading the infographic below.
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