October 10 - 11, 2018 | Crowne Plaza Los Angeles-Commerce Casino, CA

Eric Burton


VP, Customer & Employee Tools
Comcast


10:15 AM CONTEXT-DRIVEN EXPERIENCES: LEVERAGING REAL-TIME DIAGNOSTICS AND DESKTOP DATA TO WIN WITH CUSTOMERS AND EMPLOYEES

Engage in how Comcast enhance their CX by looking at the following aspects in depth:
 
·         Reducing transaction time
·         Increasing first contact resolution, improving accuracy
·         Increasing both employee and customer satisfaction by leveraging real-time diagnostics and data at the desktop


Check out the incredible speaker line-up to see who will be joining Eric.

Download The Latest Agenda