Product Manager Self-Service B2B
1:45 PM WHY MILLENNIALS NEED CSPS TO STEP UP THEIR GAME AND HOW OTT PLAYERS ARE DISRUPTING CUSTOMER BEHAVIOR
Niki (VodafoneZiggo) shares the stage with Walter to discuss her experiences and vision on this topic.
- How OTT players are owning the customer relationship
- What CSPs will need to do to survive and win in this dynamic & competitive landscape
- Why proactively providing relevant information is the key to customer loyalty & trust