October 10 - 11, 2018 | Crowne Plaza Los Angeles-Commerce Casino, CA
Speaker Information:

Ingrid Lindberg


Founder and Chief Experience Officer
Chief Customer


9:15 AM THE GREATER CX PICTURE: WHAT’S HAPPENING OUTSIDE OF TELCO?

In this 30 minute session, followed by Q&A, you’ll hear trends and updates on what retailers, financial institutions and hospitality companies are doing in their quest to deliver memorable experiences to their customers.

  • Find out what makes top scoring industries perform as well as they do
  • What is the simple formula for customer experience success?
  • What can we learn from other industries that we can do differently?
  • What can you actually do now to differentiate in a highly commoditized market?


11:15 AM C-LEVEL EXECUTIVES BOARDROOM DISCUSSION (Strictly by invite only)

This workshop, operating under Chatham House Rules, is an exclusive invite-only problem solving session for executives to discuss with like-minded peers the unique challenges they face within CX. You will each be asked to present one challenge keeping you awake at night, which will collaboratively form the basis of the group discussion. Join this senior executive workshop and walk away with thoughts and input from some of the best strategic minds in the business, offering their guidance to your unique challenges.


Check out the incredible speaker line-up to see who will be joining Ingrid.

Download The Latest Agenda