June 18 - 19, 2019 | Marriott Marquis Washington, DC, USA

Jennifer Fitzmaurice


AVP, Training
AT&T


2:15 PM BREAKING THROUGH BAU CX WITH DESIGN THINKING

·         Understand the basics of Design Thinking, and advantages for your organization and the customer
·         Learn how a disrupting siloed thinking with a collaborative approach helps create a better customer experience
·         Find new opportunities by beginning with the user experience in mind
·         Removing internal constraints using trial methodology
·         Tap into Design Thinking to serve both internal and external customers


Check out the incredible speaker line-up to see who will be joining Jennifer.

Download The Latest Agenda