October 10 - 11, 2018 | Crowne Plaza Los Angeles-Commerce Casino, CA

Justin Reilly


Head of Customer Experience Innovation
Verizon


9:15 AM KEYNOTE: TAPPING AI - THE FUTURE OF CUSTOMER EXPERIENCE

Learn how to maintain a competitive advantage in a world of vast automation via AI, though preserving human touch and keeping up with generation Z and Y trends. You will leave this session with a clear understanding of how to move towards an AI First strategy, build Cognitive Product, hire the next generation of talent, and harness the power of machine learning to drive business value.

  • What will CX look like in 2025?
  • How to utilize AI to be one step ahead of your competition
  • Separating facts from hopes and dreams
  • What’s going wrong with the AI hype cycle?
  • The future of supervised & unsupervised learning
  • Building Cognitive First teams


Check out the incredible speaker line-up to see who will be joining Justin.

Download The Latest Agenda