October 10 - 11, 2018 | Crowne Plaza Los Angeles-Commerce Casino, CA

Krista Sheridan


Sr. Advisor, People and Culture
TELUS


1:45 PM DEVELOPING THE CX SKILLS YOU NEED FOR 2019+

Learn how to foster a culture focused on unlocking and leveraging the potential of everyone – employees, vendors, customers – every day, to drive innovation and accelerate CX improvement.

  • Re-imagine roles
  • Boost engagement
  • Drive innovation
  • Increase CX impact

3:45 PM PANEL DISCUSSION: WE ALL ‘OWN’ CX…BUT WHO OWNS IT MORE?

No business will tell you the customer is not important, nor will any business leader tell you that some employees don’t care for the customer – it would be a PR nightmare! Nevertheless, the simple truth is that some embrace the customer more than others. In this frank and open panel discussion you’ll have the opportunity to hear from a number of businesses talk transparently about their experiences of what works and what doesn’t. They’ll compare and contrast beliefs on where the responsibility for CX lies, how to identify and create CX champions and ultimately if we all ‘own’ CX, who should ensure it is being kept front-of-mind?


Check out the incredible speaker line-up to see who will be joining Krista.

Download The Latest Agenda