Co-Founder and Chief Strategy Officer
9:45 AM KEYNOTE: THE VIEW FROM THE TOP
In this not-to-be-missed keynote session we explore CX from the perspective of a Co-Founder and Chief Executive Officer of the 2014-2015 fastest growing company in the US, looking at how to transform the wider business strategy in to a more customer-centric approach. Join Rizwan, as he offer guidance and thoughts across a variety of related topics, including:
- What is the role of the top executives in CX delivery? And how can they take the lead in breaking down the three common barriers that threaten the overall CX strategy: Authority, Access, and Action?
- What defines success? Is it ROI, competitive advantage or is it something far simpler?
- Championing CX innovation: Setting a vision, creating a purpose and executing on it