October 10 - 11, 2018 | Crowne Plaza Los Angeles-Commerce Casino, CA

Steve Holland


CEO
Support Robotics


11:45 AM HOW CONFIDENT ARE YOU THAT THE CUSTOMER SERVICES OPTIONS YOU HAVE AVAILABLE TODAY ARE EQUIPPED TO SUPPORT THE EXPLOSIVE GROWTH OF CONNECTED DEVICES?

It’s difficult enough today to support the complexity of modern smartphones, so how will our support ecosystem need to evolve to meet the new demands of connected home and IoT?
 
Chaired by Support Robotics’ Emlyn Howell and Steve Holland, this discussion explores the new intelligent diagnostics and self service support approaches that allow customers to solve more of their problems themselves, and equip telcos with the self-service channels the next generation of customer service demands?


Check out the incredible speaker line-up to see who will be joining Steve.

Download The Latest Agenda