October 10 - 11, 2018 | Crowne Plaza Los Angeles-Commerce Casino, CA

Steve Smith


VP, Strategic Industries
ClickSoftware


10:15 AM TURN ACCELERATING CUSTOMER/CONSUMER EXPECTATIONS INTO BUSINESS BENEFITS

Customer and field service employee expectations have been accelerating tremendously over the past several years. It’s nothing new, yet many field service operations continue to struggle to simply meet these expectations. 
 
Join us to learn strategies to delight customers, and employees while reducing operating costs.  Redefining the historic model of increasing operating costs to achieve an acceptable NPS, to one where reduced costs and customer satisfaction are aligned. Hear strategies to:
 
  • Engage and delight customers
  • Attract and retain field service professionals
  • Reduce operating costs


Check out the incredible speaker line-up to see who will be joining Steve.

Download The Latest Agenda