VP of Sales
2:45 PM WITH OTHER INDUSTRIES OUTPACING TELECOMS, HOW DO YOU DRIVE REAL CUSTOMER ENGAGEMENT? ARE YOU READY FOR THE NEXT GENERATION?
Telcos are expected to tailor their products and services to fit customers’ personal needs and although many Telcos have successfully adapted their product offerings to meet these personalized demands, one major pain point remains: the invoice. As soon as the first invoice hits the (digital) doormat, those personalized and converged product offerings have become complex puzzles of information that often cause a lot of frustration and confusion.
The capability of the invoice as a vital instrument to engage & communicate with customers is often neglected. CALVI believes that everyone is entitled to a clear invoice and that it is widely underestimated what can be achieved by digitalizing and personalizing the billing touchpoint.