Are you prepared for the new era of Customer Experience?
As you know, CX strategies are continually evolving to adapt to the needs of not only today’s customer, but also the customer of tomorrow. The requirement to deliver an interactive, engaging and integrated customer experience is forcing operators to move towards a blended, data led, customer focused business strategy. Moreover, CX is predicted to become the single greatest purchasing indicator for most consumers by 2020, providing telecoms with an incredible opportunity to differentiate themselves from competitors and catch up to the rest of the market.
However, this market is no longer as straightforward as it once was. Not only are we witnessing new market entrants, but technology itself is giving rise to greater customer expectations. Machine learning, chat-bots, big data, voice recognition may be just a few buzzwords, but such examples are undoubtedly shaping CX strategies, and will continue to do so for the foreseeable future. The real challenge lies in harnessing these technologies alongside a customer centric approach to help deliver tangible results.
Welcome to CEM in Telecoms Americas Summit – your best chance to gain the skills and knowledge needed to prepare for the new era of customer experience. Benefit from the insights of 100+ of the America’s CEM elite, with 50+ operators and MVNOs combined experience in innovating and driving customer-centric change, and return to the office with solutions to the most pressing issues you face right now. Be the catalyst for change in your business – drive the future, don’t simply follow it!
LEADING CX EXPERTS INCLUDE:
Group Director, CX
VP, Customer Service Strategy & Operations
Co-Founder and Chief Strategy Officer
SVP and COO
Founder and Chief Experience Officer
Director of Design
Founder and Director of Strategy
Founder and Principal Consultant
SIMS Consulting Group
VP, Customer and Employee Tools
Sr. Director, Frontline & Customer Experience
Head of Product & Business Development
CEO and Founder
Telecom Training Corporation
Vice President, Group Marketing, North America
Global Head of Digital Experience
VP of Sales
VP, Initiative and Program Management
Sr. Manager, CEM and Digital Adoption
AVP, Customer Experience
VP, Customer Experience
Sr. Advisor, People and Culture
Head of Customer Experience Innovation
VP of Sales, Americas
Director, Premium Call Centers
VP, Marketing and Digital, Central America
Why You Should Choose Us
Discover the CEM best practices from across the Americas, and contrast the experiences of US carriers with those from neighboring market
Discuss how you can deliver an excellent experience in the corporate, as well as the consumer market, to ensure you continue to drive revenues from this highly lucrative customer base
Learn how to successfully integrate technology to improve network performance, drive ROI and improve quality of service
Who should attend the CEM in Telecoms Americas?
Chief Customer Officer
Chief Marketing Officer
Chief Strategy Officer
Customer Insight & Analytics
Product and Process Development