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The 2019 Customer Experience Portfolio: Business Development Pack

The 2019 Customer Experience Portfolio: Business Development Pack

Interested in partnering with the CEM in Telecoms Americas?

View our 2019 CX Portfolio Business Development Pack, to learn about the sponsorship opportunities we offer, and how CEM Global can improve your ROI.


CEM in Telecoms - Investment Report

CEM in Telecoms - Investment Report

Customer Experience Management in Telecoms Global Investment Report

We are in the age of the customer. The acceleration of technological advancements have made customer experiences faster, more efficient and more memorable – and this has driven a  change in customer behaviours and expectations that breaks through vertical silos. The telecoms industry can no longer just focus on vertical-specific competitors to stay ahead of the market, instead they have to look at retailers, tech start-ups and digital disruptors that are driving the experiences customers demand today. 

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