October 10 - 11, 2018 | Crowne Plaza Los Angeles-Commerce Casino, CA

Speakers

LEADING CX EXPERTS INCLUDE: 

2018 SPEAKERS


Pia Baker
Pia Baker
Group Director, CX
Digicel Group
Brooke Pruter
Brooke Pruter
VP, Customer Service Strategy & Operations
Comcast
Rizwan Kassim
Rizwan Kassim
Co-Founder and Chief Strategy Officer
Ultra Mobile
Pritesh Patel
Pritesh Patel
SVP and COO
GIA
Ingrid Lindberg
Ingrid Lindberg
Founder and Chief Experience Officer
Chief Customer
Peter Antonelli
Peter Antonelli
Director of Design
VBP Orange
Harlan Kennedy
Harlan Kennedy
Founder and Director of Strategy
VBP Orange
Sherrie Simmons
Sherrie Simmons
Founder and Principal Consultant
SIMS Consulting Group
Eric Burton
Eric Burton
VP, Customer and Employee Tools
Comcast
Denise Vidal
Denise Vidal
Sr. Director, Frontline & Customer Experience
T-Mobile US
Daniel Herb
Daniel Herb
Director, IoT
T-Mobile US
Jonathan Lin
Jonathan Lin
Head of Product & Business Development
Ultra Mobile
Claudia Nieves
Claudia Nieves
VP, Marketing and Digital, Central America
Millicom (Tigo)
Melissa Harris
Melissa Harris
CEO and Founder
Telecom Training Corporation
Philippe Andres
Philippe Andres
Vice President, Group Marketing, North America
Orange
Lola Akinyinka
Lola Akinyinka
Global Head of Digital Experience
Digicel Group
Walter Neeft
Walter Neeft
VP of Sales
CALVI
Oksana Shwartz
Oksana Shwartz
VP, Initiative and Program Management
Ultra Mobile
Chitra Unnikrishnan
Chitra Unnikrishnan
Sr. Manager, CEM and Digital Adoption
Koodo Mobile
Jennifer Fitzmaurice
Jennifer Fitzmaurice
AVP, Customer Experience
AT&T
Maria Marino
Maria Marino
VP, Customer Experience
Windstream
Ivan Nikolaev
Ivan Nikolaev
Director, E2E Operations, CX
Rogers Communications
Krista Sheridan
Krista Sheridan
Sr. Advisor, People and Culture
TELUS
Justin Reilly
Justin Reilly
Head of Customer Experience Innovation
Verizon
James Dodkins
James Dodkins
Founder
ROCKSTAR CX
Steve Towers
Steve Towers
CEO
BP Group
Jim Seigler
Jim Seigler
VP of Sales, Americas
Soft-ex
Marcos Arias
Marcos Arias
Director, Premium Call Centers
AT&T