October 10 - 11, 2018 | Crowne Plaza Los Angeles-Commerce Casino, CA

Speakers

LEADING CX EXPERTS INCLUDE: 

2018 SPEAKERS


Seth Adler
Seth Adler
Host
CX Network
Lola Akinyinka
Lola Akinyinka
Global Head of Digital Experience
Digicel Group
Peter Antonelli
Peter Antonelli
Director of Design
VBP Orange
Marcos Arias
Marcos Arias
Director, Premium Call Centers
AT&T
Pia Baker
Pia Baker
Group Director, CX
Digicel Group
Eric Burton
Eric Burton
VP, Customer & Employee Tools
Comcast
Niki Chambille
Niki Chambille
Product Manager Self-Service B2B
VodafoneZiggo
James Dodkins
James Dodkins
Founder
ROCKSTAR CX
Jennifer Fitzmaurice
Jennifer Fitzmaurice
AVP, Training
AT&T
Aaron Fullen
Aaron Fullen
Global Head of Sales
BriteBill
Melissa Harris
Melissa Harris
CEO and Founder
Telecom Training Corporation
Emlyn Howell
Emlyn Howell
Chief Product Officer
Support Robotics
Steve Holland
Steve Holland
CEO
Support Robotics
Rick Kapani
Rick Kapani
CEO
Apptium Technologies
Rizwan Kassim
Rizwan Kassim
Co-Founder and Chief Strategy Officer
Ultra Mobile
Harlan Kennedy
Harlan Kennedy
Founder and Director of Strategy
VBP Orange
Ingrid Lindberg
Ingrid Lindberg
Founder and Chief Experience Officer
Chief Customer
Maria Marino
Maria Marino
VP, Customer Experience
Windstream
Ken McMahon
Ken McMahon
SVP, Client Operations
Vonage Business
Walter Neeft
Walter Neeft
VP of Sales
CALVI
Claudia Nieves
Claudia Nieves
VP, Marketing & Digital, Central America
Millicom (Tigo)
Ivan Nikolaev
Ivan Nikolaev
Director, E2E Operations, CX
Rogers Communications
Pritesh Patel
Pritesh Patel
SVP and COO
GIA
Brooke Pruter
Brooke Pruter
VP, Customer Service Strategy & Operations
Comcast
Justin Reilly
Justin Reilly
Former Head of Customer Experience Innovation
Verizon
John Rynn
John Rynn
VP, Business Development
Globys
Jim Seigler
Jim Seigler
VP of Sales, Americas
Soft-ex
Krista Sheridan
Krista Sheridan
Sr. Advisor, People and Culture
TELUS
Sherrie Simmons
Sherrie Simmons
COO
In STEPPS
Steve Smith
Steve Smith
VP, Strategic Industries
ClickSoftware
Steve Towers
Steve Towers
CEO
BP Group
Chitra Unnikrishnan
Chitra Unnikrishnan
Sr. Manager, CEM & Digital Adoption
Koodo Mobile
Denise Vidal
Denise Vidal
Sr. Director, Frontline & Customer Experience
T-Mobile US