October 10 - 11, 2018 | Crowne Plaza Los Angeles-Commerce Casino, CA

Denise Vidal


Sr. Director, Frontline & Customer Experience
T-Mobile US


2:45 PM MAKING YOUR FRONTLINE DRIVE CX

Discover how T-Mobile install commitment to CX goals and make their frontline employees catalysts of CX delivery.

  • Transforming how you view your employees
  • Adapting your training practices to foster creativity and innovation
  • Creating an internal connection to the brand
  • How to get your employees excited about what you do?


Check out the incredible speaker line-up to see who will be joining Denise.

Download The Latest Agenda