4:45 PM ROCKSTAR CUSTOMER EXPERIENCE
In this high energy, entertaining and musical keynote you’ll learn lessons from a former real-life, award winning rockstar. 'Customer Experience Rockstar' James Dodkins will share stories, ideas, frameworks and mindsets that will guarantee that you turn your customer experience up to 11.
He’s even going to dust the cob-webs off of his guitar to give you all a musical experience that you’ll never forget! James’ client list reads like a ‘who’s who’ of global brands with Disney, Microsoft, Nike, Mercedes-Benz, Lego, AMEX, IBM and many more included. James trains, consults and speaks all over the world helping companies deliver a ‘Rockstar Customer Experience’.
You’ll learn about:
- The ‘Peak/End’ Rule
- The importance of a macro and micro visions
- What to do when things go wrong
- How not to be ‘Impressive but irrelevant’
- How to get inspiration from different genres
- Creating and maintaining memorable customer experiences
- And most importantly how to cultivate and awaken your inner rockstar.