Director, Premium Call Centers
In this discussion session you will explore the biggest challenges around using data analytics to deliver a proactive, high touch CX.
· Making use out of Big Data
· The important role of small data
· How to ensure you create accurate results and use representative sampling?
· Managing responsibility over customer data: Building proactive CX delivery taking into consideration the privacy of your customers
· How to handle customer data in the era of high customer awareness?
· Building lasting customer relationships