October 10 - 11, 2018 | Crowne Plaza Los Angeles-Commerce Casino, CA

Melissa Harris


CEO and Founder
Telecom Training Corporation


11:15 AM LATIN & CENTRAL AMERICA AND THE CARRIBBEAN FORUM

Each market is unique, but key challenges such as customer retention, increasing customer expectations and delivering a high quality of service are all commonly being faced across the Central & Latin America ad the Caribbean telecoms market.
 
Designed specifically to help those from the regions, use this chance to network and discuss the most pressing issues you’re currently facing and collectively identify the best CX practices and tech innovations to bring about positive change in your business.

4:15 PM PANEL DISCUSSION: WE ALL ‘OWN’ CX…BUT WHO OWNS IT MORE?

No business will tell you the customer is not important, nor will any business leader tell you that some employees don’t care for the customer – it would be a PR nightmare! Nevertheless, the simple truth is that some embrace the customer more than others. In this frank and open panel discussion you’ll have the opportunity to hear from a number of businesses talk transparently about their experiences of what works and what doesn’t. They’ll compare and contrast beliefs on where the responsibility for CX lies, how to identify and create CX champions and ultimately if we all ‘own’ CX, who should ensure it is being kept front-of-mind?


Check out the incredible speaker line-up to see who will be joining Melissa.

Download The Latest Agenda