October 10 - 11, 2018 | Crowne Plaza Los Angeles-Commerce Casino, CA

Oksana Shwartz


VP, Initiative and Program Management
Ultra Mobile


2:15 PM ENSURING A GREAT CUSTOMER EXPERIENCE THROUGH PROCESS

  • Basics - Establishing a process that enables a company to work on the most impactful projects through regular decision making intervals throughout the product development lifecycle
  • Communication - Empower teams to make decisions, communicate outcomes, and iterate through communication styles and mediums
  • Process - Stick to the process until it doesn’t work, then iterate
  • Case Study of failure and success with measurable impact


Check out the incredible speaker line-up to see who will be joining Oksana.

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